Privacy Policy

Last updated: 2025. This Privacy Policy explains how M4M Towing Services Pty Ltd (ABN 99 703 111 773) collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information when you engage our services, submit an enquiry or request a quote:

• Your name and, where relevant, business name;
• Contact details such as your email address and location details relevant to the job;
• Vehicle details and service requirements;
• Details of your enquiry, quote requests and our correspondence with you.

We do not collect sensitive information unless it is reasonably necessary and you have consented.

2. How We Collect Information

Information is collected directly from you when you complete a form on our website, email us, or otherwise communicate with us. We may also collect technical information (such as browser type and pages visited) when you use our website.

3. How We Use Your Information

We use personal information to:

• Provide towing and related services and prepare quotes;
• Respond to enquiries and communicate with you about our services;
• Administer our business, including record keeping and invoicing;
• Comply with legal and regulatory obligations.

We will not use or disclose your personal information for purposes other than those outlined above unless you consent or the use is authorised by law.

4. Disclosure of Information

We do not sell or rent personal information. We may disclose information to service providers who assist us in operating our business (such as IT or administrative providers), or where required by Australian law. Where practicable, we take reasonable steps to ensure third parties handle your information in accordance with the APPs.

5. Overseas Disclosure

Some of our service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure the recipient complies with applicable privacy obligations.

6. Data Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access or disclosure. Information is retained only for as long as necessary for the purposes outlined in this policy or as required by law, after which it is securely destroyed or de-identified.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections where it is inaccurate, out of date or incomplete. To make a request, please email us using the details below. We will respond within a reasonable period.

8. Cookies and Analytics

Our website may use cookies to improve your browsing experience. You may configure your browser to refuse cookies, though some features of the site may not function correctly as a result.

9. Complaints

If you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), please contact us with details of your concern. We will investigate and respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

For privacy enquiries, access requests or complaints, contact:

M4M Towing Services Pty Ltd
ABN 99 703 111 773
Glenroy VIC 3061
Email: ceo@m4mtowingservices.online

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page.